cv399 Responsible Gaming
Your safety is our priority
cv399 believes entertainment is at its best when it is controlled and safe. Through deposit limits, self-exclusion, and 24/7 support, we are here for you.
Stay in control
cv399 provides a number of powerful tools to keep you safe while you enjoy the entertainment. These features are completely free and can be activated at any time.
Deposit Limit
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately and cannot be increased before the set period ends — this is the most effective way to manage your budget.
Time-Out
If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this time your account will be locked and no deposits or bets can be placed. Access is restored automatically once the break ends.
Self-Exclusion
If you feel gambling is having a negative impact on your life, choose self-exclusion. Your account can be kept closed from 6 months up to 5 years. Once activated, no promotional communications will be sent to you either.
Session Time Limit
Set a limit on how long you play in one sitting. When the time is up, the system will alert you. This helps prevent spending too much time and encourages healthy entertainment habits.
Transaction History
You can view a full history of all your deposits, withdrawals, and bets at any time. The easiest way to understand your spending patterns is to review this history regularly.
24/7 Support in Bengali
Our Bengali-language live chat support is always ready to help with any responsible gaming matter. From setting deposit limits to self-exclusion, we are here to assist you.
Signs of problem gambling
It is important to understand the difference between playing for entertainment and addiction. If you notice the signs below in yourself or someone close to you, seek help without delay.
Remember: Gambling is for entertainment only. Gambling to recover losses or pay off debts is never a solution. If you are experiencing difficulties, contact us today.
Spending beyond your budget
Repeatedly depositing more money than your set budget or borrowing to gamble is an important warning sign.
Chasing losses
Continuously placing larger bets to recover lost money and being stuck in a "just one more round" mindset.
Neglecting family and work
Spending less time with family, losing focus at work, or neglecting important responsibilities because of gambling.
Hiding gambling activity
Concealing gambling from family or friends, or lying about it, is a serious sign of psychological distress.
Anxiety or depression
Feeling intense despair, anger, or anxiety after a loss, and turning back to gambling to feel better.
Being unable to stop
Repeatedly deciding to stop but failing to do so — this is the clearest signal that professional help is needed.
Activate protection tools
You can activate the protection features on your account in just a few simple steps.
Log in to your account
Log in securely to the cv399 login page using your username and password.
Open Responsible Gaming settings
Go to the "Responsible Gaming" section from the account menu.
Choose the limit or tool you want
Deposit limit, session time, time-out, or self-exclusion — select whichever suits your needs.
Set the amount or duration
For a limit, enter the amount (for example: daily ৳1,000); for a time-out, enter the number of days.
Confirm
Save your changes. A deposit limit will take effect immediately; once self-exclusion is activated, your account will be locked.
Get help from support
If you have trouble with any step, let us know via our 24/7 Bengali live chat — we will assist you right away.
Responsible Betting Policy
cv399 believes entertainment should never be a source of stress or harm. Our goal is to create an environment where you can play with enjoyment while always staying in control. To that end, we have put in place a range of policies and technical safeguards.
Gambling as entertainment
Do not view gambling as a source of income or a solution to financial problems. Always keep in mind that gambling outcomes are uncertain. Only bet an amount that, if lost, would have no negative impact on your daily life.
Budget planning
Set a monthly entertainment budget before you start playing. Never bet with money meant for rent, food, or your children's education. The minimum deposit at cv399 is just ৳500 — this gives you the option to start with a small amount.
The importance of regular breaks
Playing for long stretches at a time reduces your ability to make sound decisions. Take at least a 10–15 minute break every hour. Always put sleep, meals, and time with family first.
Protecting minors
Keep your device and login details out of reach of minors. Both you and we share the responsibility of ensuring that children and teenagers cannot access this platform. If you report a suspicious underage account to us, we will close it immediately.
Training our team
cv399's support team has been specially trained to identify signs of problem gambling and provide the right assistance when needed. Contact us at: [email protected]
Need Help?
If you feel gambling is getting out of control, do not wait — talk to our support team right now.
5 Rules of Responsible Gaming
- Play only within your set budget
- Do not increase your bets to chase losses
- Do not play under the influence of alcohol or when emotionally unstable
- Take regular breaks and review your transactions
- If you have a problem, get help immediately
Enjoy the entertainment — responsibly
Enjoy cv399's game lobby, cricket betting, or slots safely. If you have any issues, read the FAQ or contact support.
Responsible Gaming FAQ
Here are answers to the most frequently asked questions about responsible gaming.
Have more questions? Our detailed FAQ page and support team are always ready for you.