cv399 Terms and Conditions

Parties to the Agreement and Applicability

These Terms constitute a legal agreement applicable between cv399 ("we", "platform") and the user ("you", "member"). cv399 is an online casino and betting platform providing services to Bangladeshi users.

In addition to these Terms, our Privacy Policy and Responsible Gaming Guidelines also apply, and together they form the complete agreement. In the event of any dispute, these Terms shall take precedence.

Language and Interpretation

The Bengali version of these Terms is the authoritative version. In the event of any ambiguity, cv399's interpretation shall be considered final. We reserve the right to modify these Terms at any time and a notice will be posted on the platform after any change.

Registration Requirements

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be completely accurate, truthful and up to date.
• You may only operate an account in your own name and for yourself.
• Betting on behalf of a third party or using a third party's funds is prohibited.
• You are solely responsible for keeping your account password secure.

Identity Verification (KYC)

cv399 may at any time request the necessary documents to verify your identity, age or address. A National ID Card (NID), passport or other government-issued identity document may be required. Withdrawal facilities may be limited until verification is complete.

Age Verification Process

At the time of registration you must confirm that you are at least 21 years of age. cv399 may request proof of age documents at any time. If age verification is not completed or false information is provided, the account will be permanently closed and all funds may be forfeited.

Deposit Terms

• Minimum deposit amount: ৳500 per method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits may only be made from a payment account registered in your own name.
• Deposits through third parties are prohibited and suspicious transactions will be investigated.
• All deposits will be processed in Bangladeshi Taka (BDT / ৳).

Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: generally completed within 10 to 45 minutes.
• Withdrawals will only be made to the same method and the same account used for the deposit.
• Withdrawals will not be processed if the wagering requirement on bonus funds has not been met.
• Withdrawals may be delayed if verification is pending.
• cv399 reserves the right to hold or investigate any withdrawal without providing a reason.

Fraudulent Transactions

In the event of chargebacks, payment disputes or fraudulent transactions, cv399 reserves the right to immediately suspend or close the account. Legal action may be taken to recover the relevant amount as a result of such activities.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 20 times (bonus amount × 20), meaning if you receive a ৳1,000 bonus you must place a total of ৳20,000 in bets before withdrawing.

• The bonus is available once on the first deposit only.
• The bonus must be used within a specified period from the date of registration.
• Bonus funds cannot be withdrawn directly — they are for gameplay use only.
• Any attempt to claim bonuses through multiple accounts or fraudulent methods will result in cancellation.

Other Promotions and Offers

From time to time cv399 offers various promotions, cashback and special offers. Each offer has its own terms and conditions which are clearly stated alongside the offer. cv399 reserves the right to modify, suspend or cancel any promotion.

VIP Program

The cv399 VIP program has four tiers:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.8%.
• Platinum: Weekly cashback up to 1.0%.

Advancement to a higher tier depends on your gaming activity. cv399 reserves the right to set and modify the criteria for VIP tier changes.

General Gaming Terms

• All bets may only be placed from a sufficient balance in your account.
• A bet once confirmed cannot be changed or cancelled.
• If an incorrect result is displayed due to a technical error, the correct result shall apply.
• In the event of any dispute over a game result, cv399's system log shall be treated as the final evidence.
• cv399 is not responsible for any loss caused by network issues or device disconnection.

Sports Betting

For sports betting, bets placed before the start of an event are valid. Live betting after a match has started is governed by specific rules. If any event is cancelled or incomplete, cv399's decision regarding the relevant bet shall be final.

Strictly Prohibited

The following activities are completely prohibited on cv399:

• Opening or operating multiple accounts.
• Strategic betting with the intent to abuse the bonus system or promotions (bonus abuse).
• Using the platform for money laundering or concealing the source of illegal funds.
• Hacking the platform's software, using bots or using automation.
• Any attempt to manipulate game results.
• Fraudulent behaviour or making threats towards cv399 staff.
• Operating an account on behalf of or for minors.
• Accessing from a restricted region using a VPN or proxy.

Closure by the User

You may close your account at any time by contacting our support team. Any pending bonuses or withdrawals in the account must be settled before requesting closure. After the account is closed, all data will be retained in accordance with our policy.

Closure by cv399

cv399 may close or suspend an account without notice in the following circumstances:

• In the event of a breach of these Terms.
• In the event of providing false or misleading information.
• In the event of failure to verify age or identity.
• In the event of fraudulent or suspicious activity.
• In the event of prolonged inactivity (after a specified period).

Data Protection

cv399 uses SSL encryption and modern cybersecurity measures to keep your personal and financial information secure. Full details of how your information is collected, used and stored can be found in our Privacy Policy.

Account Security Responsibilities

• Keep your login credentials (username, password) completely confidential.
• Do not allow anyone else to access your account.
• If you notice any suspicious activity, inform us immediately.
• Be careful when using public devices or Wi-Fi.

Liability Limits

cv399 is not responsible in the following situations:

• Losses caused by internet disconnection, power outages, or other infrastructure issues.
• Problems arising from third-party software or hardware.
• Unauthorized access to your account due to your own security negligence.
• Temporary service interruptions during technical maintenance.
• Financial losses resulting from gaming — the user is solely responsible for the outcome of their play.

Service Continuity

cv399 always strives to provide uninterrupted service, however temporary disruptions may occur due to routine maintenance or unexpected technical issues. In such situations, cv399 will restore service as quickly as possible.

Safe and Mindful Gaming

cv399 believes that gaming is a form of entertainment and should always be enjoyed responsibly. We place the highest importance on the wellbeing and mental health of our users.

• Never bet beyond your financial means.
• Do not treat gaming as a source of income.
• Keep gaming within a set time and budget.
• If gaming problems arise, use the self-exclusion feature.